Application of measures strengthening organizational resilience under uncertainties

Endless crises and environmental uncertainty force business organizations to look for management tools helping ensure business continuity. Therefore, the need to strengthen organizational resilience is increasingly emphasized. Unfortunately, it is not clear what management measures could be used to strengthen organizational resilience, how those measures should be applied in conditions of uncertainty. To reveal this, 381 respondents were interviewed from four Lithuanian organizations that engaged in different activities: production, trade, transportation and construction services. A combination of qualitative and quantitative methods was used. Different applications of the main four measures strengthening organizational resilience were identified. Effective communication fosters employees' self - identification with the company, both in the case of survival and growth strategies. Diversity can be promoted by increasing control measures and/or by strengthening employee autonomy. Resilient mindset of employees is developed by concentrating on the dimension of expected risks and on the connections of internal processes. Knowledge sharing is effective when it emphasizes lessons learned in the past and is related to increased tolerance for mistakes and the possibility of spontaneity. The article discloses the application of management measures that strengthen organizational resilience in organizations presenting different business areas. This reveals the conditions of uncertainty, its impact on various business spheres and different decisions of managers. The findings could be used in areas such as human resource management, development of managers' competencies, business continuity planning under conditions of uncertainty.