Kokybiška ir tinkama sveikatos priežiūra: pacientų nuomonė ir vertinimas
| Author | Affiliation | |
|---|---|---|
Klaipėdos universitetinė ligoninė |
| Date |
|---|
2016 |
Straipsnyje nagrinėjamas pacientų sveikatos priežiūros tinkamumas ir kokybė, jų pasitenkinimas sveikatos priežiūra ir lūkesčių išsipildymas didelėje daugiaprofilinėje universitetinėje ligoninėje. Pateikiama individualių, institucinių ir sociodemografinių charakteristikų įtaka pacientų sveikatos priežiūros vertinimui bei jų elgsenai. Tyrimas vykdytas 2004–2015 m. anketinės apklausos metodu. Jis atskleidė, kad absoliuti dauguma (93,8 proc.) pacientų sveikatos priežiūra buvo patenkinti ir jos rezultatai atitiko ar viršijo daugumos (83,8 proc.) jų lūkesčius. Tyrimo rezultatų pagrindu suformuluotos motyvuotos išvados.
Background. Patient centered healthcare – the main component of healthcare quality. The patients opinion and evaluation of healthcare is coming obligatory attribute of health care organizations. The patients’ assessment empowers to plan the strategy, and changes of organization, to exchange behavior and activity of staff and organization. The aim of the study – to estimate the adequacy and quality of health care, patients’ satisfaction and fruition of expectations. Material and methods. From January 2004 to December 2006 and from January 2013 to December 2015 a survey was performed in Klaipėda University Hospital. The study included 179 222 patients who were undergoing treatment in the hospital. Information was collected via questionnaires (response rate was 77 %). Results and discussion. The majority inquired patients were fully (78%) or partly (15.8%) satisfy of health care services (not satisfied 0.2%). According to the findings of study, 41.9% of patients thought results of health care are better they were expecting and 41.9% of patients thought results are as fallows they will expected. Only 0.6% of patients thought their expectations not to come true. The total majority of patients will choose the same hospital in the future and will recommend it for the friends and acquaintances (only 0.4% and 0.4% accordingly will not doing that). Conclusion. Nearly all inquired patients stated health care was right and qualified. The majority of patients assess the results of healthcare as exceed or fallows their expectations and they are satisfied with such healthcare. The total majority of patients will choose the same hospital in the future and will recommend it for the friends and acquaintances. There were no essential differences in availability and equality of health care service between inqueried patients according to gender, age, social group and employment.
